Support Information

1. Funnel Build RESPONSIBILITIES

1.1 Provision of Purchased Services
Funnel Build will (a) make the Services and Content available to Customer pursuant to this Agreement, and the applicable Order Forms and Documentation, (b) provide applicable Funnel Build standard support for the Purchased Services to Customer at no additional charge, and/or upgraded support if purchased, (c) use commercially reasonable efforts to make the online Purchased Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which Funnel Build shall give advance electronic notice), and (ii) any unavailability caused by circumstances beyond Funnel Build’s reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Funnel Build employees), Internet service provider failure or delay, Non-Funnel Build Application, or denial of service attack, and (d) provide the Services in accordance with laws and government regulations applicable to Funnel Build’s provision of its Services to its customers generally (i.e., without regard for Customer’s particular use of the Services), and subject to Customer’s use of the Services in accordance with this Agreement, the Documentation and the applicable Order Form.

1.2 Protection of Customer Data.
Funnel Build will maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality, and integrity of Customer Data, as described in the Documentation. Those safeguards will include, but will not be limited to, measures designed to prevent unauthorized access to or disclosure of Customer Data (other than by Customer or Users). The terms of the data processing addendum at Terms & Conditions (“DPA”) posted as of the Effective Date are hereby incorporated by reference. After a 30-day period, Funnel Build will have no obligation to maintain or provide any Customer Data, and as provided in the Documentation will thereafter delete or destroy all copies of Customer Data in its systems or otherwise in its possession or control, unless legally prohibited.

1.3 Funnel Build Personnel
Funnel Build will be responsible for the performance of its personnel (including its employees and contractors) and their compliance with Funnel Build’s obligations under this Agreement, except as otherwise specified in this Agreement.

1.4 Non-Funnel Build Products and Services
Funnel Build or third parties may make available (for example, through a Marketplace or otherwise) third-party products or services, including, for example, Non-Funnel Build Applications and implementation and other consulting services. Any acquisition by Customer of such products or services, and any exchange of data between Customer and any Non-Funnel Build provider, product or service is solely between Customer and the applicable Non-Funnel Build provider. Funnel Build is not responsible for any disclosure, modification, or deletion of Customer Data resulting from access by such Non-Funnel Build Application or its provider.

1.5 Integration with Non-Funnel Build Applications
The Services may contain features designed to interoperate with Non-Funnel Build Applications. Funnel Build cannot guarantee the continued availability of such Service features and may cease providing them without entitling Customer to any refund, credit, or other compensation, if for example, and without limitation, the provider of a Non-Funnel Build Application ceases to make the Non-Funnel Build Application available for interoperation with the corresponding Service features in a manner acceptable to Funnel Build.
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